Privacy Policy

This Privacy Policy outlines how our website collects, uses, stores, protects, and discloses personal information submitted or collected from all users who access, browse, and purchase products on our platform. This policy is formulated in accordance with mainstream international privacy protection regulations and e-commerce industry compliance standards, aiming to fully protect the personal privacy rights and legitimate interests of every user. By accessing our website, browsing product content, registering an account, placing orders, and using our related services, users fully acknowledge and agree to the collection and use of relevant information in accordance with this Privacy Policy. This policy applies to all services, functions, and transaction behaviors of the website, covering all global visiting users and purchasing customers.

1. Information We Collect

In order to provide stable, efficient, personalized and compliant shopping services, we will only collect necessary user information generated during user access and transaction behavior. All collected information is limited to the scope required for business operation and will not involve illegal collection of sensitive private information without user authorization. The user information we collect mainly includes the following categories.

1.1 Personal Identification and Order Information

When users place orders and complete purchases on the website, we will collect basic information required for transaction completion and logistics delivery, including but not limited to user name, contact email, contact phone number, delivery address, zip code, and order related records. Such information is mainly used to complete order confirmation, product delivery, after-sales service docking and transaction record retention, which is the basic information necessary to complete e-commerce transaction services.

1.2 Payment Information

During the user payment process, we will cooperate with formal third-party payment institutions to complete fund settlement. We will not directly collect, record or store users’ complete credit card information, payment passwords and core payment privacy data. We only obtain payment result information, order payment status and partial transaction verification information fed back by payment service providers, so as to confirm order payment completion and ensure transaction security and effectiveness.

1.3 Website Access and Technical Information

During users’ browsing and access to the website, we will automatically collect technical information generated by access behavior through safe network technologies, including user browser type, access device model, network IP address, access time, browsing page records, click behavior, residence time and other anonymous data. Such information cannot be used to locate a single user’s personal identity independently. It is mainly used for website operation statistics, user behavior analysis, website function optimization and security risk monitoring.

1.4 User Feedback and Service Information

When users contact us through the Contact Us page to consult products, feedback problems and apply for after-sales services, we will retain the consultation content, feedback records and corresponding contact information submitted by users, so as to facilitate subsequent customer service response, problem solving and service follow-up, and continuously optimize product experience and service quality.

2. How We Use Collected Information

All user information collected by the website will only be used for legal, compliant and user-service-oriented purposes, and we will never use user information beyond the scope authorized by users. The specific usage scenarios are as follows.

2.1 Transaction and Order Processing

We use user order information, contact information and delivery address information to complete order confirmation, product shipment arrangement, logistics docking, goods delivery and order follow-up, ensure that each user’s order can be processed efficiently and accurately, and complete the whole process of product transaction and delivery services. At the same time, we retain order records to support subsequent after-sales return, refund, order inquiry and rights protection services.

2.2 Service Operation and Experience Optimization

Through statistical analysis of user browsing behavior, access data and product preference information, we understand user group needs and consumption habits, continuously optimize website page layout, product display logic, function setting and operation experience, adjust product categories and service details, and create a more convenient, smooth and in line with user needs of the shopping platform.

2.3 Customer Service and After-Sales Guarantee

We use user contact information and service feedback records to respond to user consultation questions, solve user shopping problems, handle users’ return and refund applications, follow up service progress, and provide stable and effective after-sales guarantee for every user, ensuring that users can obtain timely and professional service support during the whole shopping cycle.

2.4 Website Security and Risk Prevention

We use technical access data and order transaction data to monitor website operation risks, identify abnormal access behaviors, prevent fraudulent transactions, malicious attacks, illegal intrusion and other security risks, protect the normal operation of the website, and ensure the safety of user transactions, information and property.

2.5 Compliance and Supervision Requirements

We retain user transaction information and access records in accordance with legal and industry compliance requirements, which can be used for subsequent compliance verification, dispute handling and official supervision and inspection, ensuring that all operation behaviors of the website are in line with international e-commerce compliance standards.

3. Information Storage and Protection

We attach great importance to user information security and have established a complete information security management system and technical protection mechanism to ensure that user personal information is not leaked, tampered with, abused or illegally obtained. All user data collected by the website will be stored through encrypted and secure server equipment, with professional encryption technology and access permission management to restrict internal and external access to user information.
We strictly standardize the internal information management system. Only authorized operation and service personnel can access user information within the scope of business needs, and all personnel have signed confidential management agreements. Any unauthorized access, disclosure, tampering and use of user information are strictly prohibited. At the same time, we regularly upgrade website security technologies, repair potential security vulnerabilities, and monitor data risks in real time to fully resist network security threats such as hacker attacks and data intrusion.
In terms of data storage cycle, we will retain user information only within the necessary business cycle. After the completion of user order transactions and the expiration of the valid after-sales guarantee period, combined with compliance retention requirements, we will regularly clean up and encrypt user redundant data, and permanently delete invalid user information that is no longer needed, so as to reduce the risk of user information leakage.

4. Information Sharing and Disclosure

We will never sell, rent or trade user personal information to any third-party commercial institutions and individuals without the clear authorization of users. User information will only be shared with third-party service providers who cooperate with us and need to participate in business services, and all cooperative institutions have passed strict qualification screening and signed data confidentiality agreements.
The third-party service providers we cooperate with include logistics and distribution service providers, third-party payment institutions, website operation and maintenance service providers, and data statistical analysis service providers. The information shared is only limited to the necessary information required by the third party to complete the corresponding service content. The third party is not allowed to use user information for other purposes, and we will supervise the data use behavior of cooperative institutions in real time.
In addition, we may disclose user information in accordance with legal requirements or mandatory official supervision orders. When encountering legal litigation, judicial investigation, administrative supervision and other official compliance requirements, we will truthfully submit user information within the scope required by law, so as to comply with legal obligations and regulatory requirements.

5. Cookie Policy

Our website uses Cookie and similar network tracking technologies to optimize user browsing experience and website operation effects. Cookies are small text files automatically stored in the user’s browser device when the user visits the website, which can record user browsing preferences, access habits and page operation records, helping the website remember user settings, optimize page loading speed, and push more in line with user preferences of product content and service information.
Users have the right to independently manage Cookie permissions. Users can set, disable or clear Cookie functions through their own browser settings. Disabling Cookies will not affect users’ basic browsing and shopping functions of the website, but may lead to partial personalized service functions failure and repeated setting of browsing preferences. We will strictly control the use scope of Cookies, do not use Cookies to collect user sensitive privacy information, and ensure that all Cookie behaviors are transparent and compliant.

6. User Rights

All users have independent and complete privacy rights related to their personal information, including the right to know, access, correct, delete and restrict the use of personal information. Users can apply to inquire about the personal information we have stored, correct incorrect or incomplete information, and apply to delete personal data that does not need to be retained.
If users think that their personal information is improperly used, leaked or violated, they can contact us through the Contact Us page of the website at any time. We will arrange special personnel to verify and deal with user applications within a valid time, and fully protect users’ legitimate privacy rights and interests.

7. Information Security Risk Reminder

We will try our best to protect user information security through technical means, management mechanisms and supervision measures, but no network data transmission and storage system can achieve absolute zero risk. In case of accidental information leakage caused by uncontrollable network security factors, we will immediately start the emergency response mechanism, take blocking, repair and remedy measures at the first time, and actively notify users of relevant situations to minimize user risks and losses.

8. Policy Update and Revision

We reserve the right to update and revise this Privacy Policy in a timely manner according to website operation adjustment, business upgrade, industry rule iteration and legal compliance requirements. All revised privacy policies will be displayed on the official website page in the form of public announcements. The updated policy will take effect immediately after being published on the website. Users’ continued access to the website and use of services after the policy update means that they fully recognize and accept the revised policy content.

9. Contact Information

If you have any questions, doubts, suggestions or rights protection applications about this Privacy Policy and our user information protection behaviors, please contact our professional service team through the Contact Us page on our official website. We will respond to your questions and handle your demands in the most professional and efficient manner.