Refund Policy

This Refund Policy clearly defines the standardized rules for product returns, order refunds, service guarantees and consumer rights protection applicable to all orders placed on our website. The policy is formulated in accordance with international cross-border e-commerce service specifications and consumer protection principles, aiming to provide transparent, fair, efficient and reassuring after-sales service standards for all global customers. By completing purchases and using our website services, all users confirm that they have fully read, understood and agreed to all terms of this Refund Policy. This policy applies to all products, orders and after-sales service behaviors of the platform, covering all customer groups who browse and purchase products on this site.

1. General Service Principles

We adhere to the customer-oriented service tenet and provide generous and standardized return and refund protection for all consumers. All after-sales services are implemented in a standardized and transparent manner, without hidden terms, unreasonable restrictions or arbitrary rejection of legitimate customer demands. We strictly abide by unified service standards, including standardized return cycles, efficient refund processing rhythm, full coverage of cross-border costs, zero extra customer fees and complete transaction protection mechanisms. All customers can enjoy risk-free shopping experience and perfect after-sales guarantee during the whole consumption process.
All products sold on the website support compliant return and refund services within the specified valid period. Whether the customer encounters product adaptation problems, personal preference differences, or product quality problems during use, they can initiate return and refund applications in accordance with the terms of this policy. We always take the legitimate rights and interests of customers as the primary principle, optimize after-sales processing procedures, and ensure that every legitimate after-sales demand can be responded to and processed efficiently.

2. Return Eligibility & Valid Return Period

We provide a unified 60-day valid return period for all products on the website. The valid return period takes effect from the moment the customer successfully receives the goods. Within the 60-day return cycle, customers have the right to apply for return and refund services for any legitimate reasons, including but not limited to unsatisfactory use experience, inconsistent product effect with expectations, personal inadaptability, inappropriate style or size, and product quality defects.
We adopt an inclusive and user-friendly return mechanism, without setting harsh return thresholds, such as limiting return reasons, requiring complex certification materials, or restricting the number of customer returns. As long as the customer’s return application is within the valid time limit and complies with the after-sales specification standards, we will accept and process it normally. This long-term return protection cycle is far more flexible and user-friendly than most industry standard policies, aiming to fully eliminate customers’ shopping concerns and let every purchase be assured and worry-free.

3. Preferential Shopping Rules & Cost Instructions

All products of the website enjoy global free shipping service. Customers do not need to pay any shipping fees, handling fees or remote surcharges for any orders. All logistics and transportation costs are fully borne by our side. At the same time, we undertake all tariffs, customs clearance fees and other additional cross-border expenses incurred during international transportation and customs clearance. Customers only need to pay the displayed product price, and there are no any hidden fees or extra charges in the whole shopping process.
The above cost guarantee rules run through the whole order transaction and after-sales process. For eligible return and refund orders, customers will not bear any additional cross-border service fees, realizing real zero-risk and zero-extra-cost shopping experience. All site-wide discount activities are valid for all customers, and the high discount benefits will not affect customers’ legitimate return and refund rights.

4. Standard Return Processing Procedures

When customers need to apply for product return and refund, they shall complete the application in accordance with the standardized process stipulated by the policy. Customers can initiate a return request through the official designated service channel. After receiving the customer’s application, our professional after-sales team will complete the qualification review within the specified time, feed back the return operation guidelines, and guide customers to complete the follow-up return work.
Customers need to ensure that the returned products are in compliant status, with complete product accessories and original packaging, without man-made damage, excessive wear and tear, or secondary sales damage caused by improper use. After the returned goods are successfully delivered to the designated receiving address and pass our compliance verification, the official refund process will be initiated immediately. We will strictly check each returned product objectively and fairly to ensure standardized and reasonable after-sales processing results.

5. Refund Processing Time & Method

After the returned products pass the internal verification and confirm that they meet the return specifications, we will complete the formal refund processing within 5 to 10 working days. The refund will be returned in full through the customer’s original payment channel. The refund amount is based on the actual payment amount of the customer’s order, without any deduction of handling fee, service fee, operation fee or other invisible fees.
The whole refund process is transparent and standardized, with stable processing rhythm and clear progress nodes. Customers can track the refund progress in real time through the order record. We will strictly abide by the refund time commitment, and will not delay or default on legitimate customer refund demands for any reason. For any abnormal problems in the refund process, our customer service team will take the initiative to follow up and solve them to ensure that customers receive the refund successfully.

6. Transaction Currency Specification

The website uniformly uses USD (United States Dollar) as the only settlement currency for all orders, including order payment, discount calculation, return settlement and refund processing. All refund amounts are calculated and settled in US dollars, with unified standards and no exchange rate difference losses. The unified currency mechanism effectively avoids settlement errors and fund risks caused by multi-currency conversion, ensuring the accuracy, fairness and standardization of refund processing.

7. Ineligible Return & Refund Situations

In order to standardize the after-sales order and ensure the fairness of service rules for all customers, the following situations do not support return and refund services: return applications exceeding the 60-day valid return cycle; products damaged due to improper storage, violent use or intentional damage by customers; missing product accessories, serious damage to original packaging, which cannot be sold secondarily; man-made modification, repair or disassembly of products without official authorization; abnormal orders suspected of malicious speculation, fraud or repeated malicious returns.
For the above ineligible situations, our after-sales team will conduct objective verification and inform customers of the review results and reasons in a timely manner. We will always adhere to fair and objective judgment standards to protect the legitimate rights and interests of both customers and the platform.

8. Special Product & Order Instructions

All conventional products displayed on the website uniformly follow the 60-day return and 5-10 working days refund rules. All site-wide discount products and promotional orders also enjoy the same complete after-sales protection rights, and discount activities will not deprive customers of legitimate return and refund qualifications. For bulk orders and customized conventional products, the unified after-sales policy standards of the platform are also applicable, ensuring that all customers can enjoy consistent and standardized service guarantees.

9. Customer Service Support

If customers have any questions about return qualification, refund progress, policy interpretation, abnormal order processing and other after-sales related problems, they can contact our professional customer service team through the Contact Us page of the website at any time. Our customer service team provides long-term stable consulting and processing services, responds to customer demands efficiently, solves after-sales problems professionally, and provides full-process service support for customers’ return and refund applications.

10. Policy Revision & Interpretation

We reserve the right to appropriately revise and optimize this Refund Policy according to platform operation adjustment, industry rule iteration and compliance requirement updates. The updated policy content will be publicized on the official website page in a timely manner, and will take effect immediately after publication. Customers’ continued use of the website and after-sales services means that they recognize and accept the latest policy terms. All after-sales services shall be implemented in accordance with the latest published policy standards to ensure the compliance and standardization of service behavior.