Shipping Policy

This Shipping Policy outlines the standardized shipping, processing, delivery, and customs clearance terms applicable to all orders placed on our website. The policy is formulated in accordance with international cross-border e-commerce operational norms and global logistics service standards, aiming to provide clear, transparent, and reliable shipping rules for all users and customers worldwide. By browsing our website, placing orders, and purchasing our products, you acknowledge that you have fully read, understood, and unconditionally agreed to all terms stipulated in this Shipping Policy. This policy applies to all product transactions, logistics distribution services, and delivery-related behaviors of the platform.

1. Order Processing & Preparation Time

All successfully paid valid orders will enter the formal processing and preparation process immediately after payment confirmation. Our operational team will complete product inspection, quality verification, standardized packaging, information sorting, and logistics docking within a unified processing cycle to ensure that all goods are intact, compliant, and ready for shipment. Standard order processing and shipment arrangement will be completed within 1 to 3 working days. All orders are processed in the chronological order of successful payment confirmation to ensure fair and orderly shipment arrangement for all customers. No valid order will be deliberately delayed or backlogged under normal operating conditions.
During individual special periods such as platform activity peaks, routine system maintenance, or regional logistics adjustment, the order processing progress may have slight fluctuations, but we will always maintain the most efficient processing rhythm and try our best to shorten the waiting time of users. Once the order processing is completed and the goods are handed over to the logistics provider, the order status will be updated synchronously, and users can check the real-time logistics transportation information through the order channel.

2. Standard Delivery Timeframe

After the goods are officially shipped and picked up by the logistics provider, the standard global delivery period ranges from 6 to 12 working days. The overall delivery cycle covers the whole process of transportation, transit sorting, local distribution, and regional customs clearance. The specific arrival time of each order will be slightly affected by objective factors such as regional logistics efficiency, local policy adjustment, customs clearance progress, and regional transportation conditions, which are within the normal fluctuation range of cross-border logistics.
We cooperate with formal and stable international logistics service providers to ensure the stability, safety and standardization of the whole transportation link. All shipped orders support real-time logistics tracking, enabling customers to grasp the latest transportation dynamics of goods at any time. We will strictly supervise the logistics operation process to avoid abnormal delays, loss, and damage caused by platform operation problems.

3. Customs Clearance & Tariff Liability

We undertake full responsibility for all tariffs, customs clearance fees, official handling charges, and any additional cross-border costs incurred during international transportation and customs clearance procedures. All expense liabilities generated in the cross-border logistics link are fully borne by our platform. Customers do not need to pay any extra fees beyond the official displayed product price, and there are no hidden charges, additional handling fees or unexpected cross-border costs in the entire order and delivery process.
We will actively complete formal customs clearance procedures in accordance with the laws, regulations and industry norms of relevant countries and regions to ensure that all goods pass customs clearance smoothly and legally. For any customs clearance problems and expense disputes arising from our non-compliant operation and declaration, we will bear all corresponding responsibilities and solve the problems for customers in a timely manner, so as to fully protect the legitimate rights and interests of users in the cross-border shopping process.

4. Shipping Scope & Service Standards

Our logistics distribution services cover most countries and regions around the world, realizing standardized cross-border delivery for global users. We always adhere to high-standard shipping service specifications, adopt safe, firm and environmentally friendly packaging materials for all products, and carry out targeted packaging protection according to product characteristics to prevent product damage, extrusion, deformation and contamination during long-distance transportation.
In the process of logistics cooperation and management, we implement strict supplier assessment and supervision mechanisms, continuously optimize transportation routes and distribution processes, and improve the overall efficiency and stability of delivery services. We are committed to providing every customer with safe, standard and reliable cross-border shipping experience, ensuring that all products can be delivered to users in complete and intact condition.

5. Logistics Exception Handling Rules

In view of abnormal situations that may occur in cross-border logistics transportation, we have formulated a complete set of exception handling mechanisms to respond to various unexpected problems in the delivery process. In case of logistics delay caused by objective factors such as weather changes, regional traffic control, customs inspection adjustment and force majeure factors, we will timely update the order logistics status, actively track the progress of goods, and synchronize the latest information to users.
If the goods are lost, seriously damaged or unable to be delivered normally due to logistics operation errors, transportation negligence and other man-made problems in the logistics link, we will verify the situation in the first time, and provide corresponding solutions such as re-delivery, after-sales processing and right protection services according to the actual situation, so as to avoid economic losses for customers.

6. Delivery Address & Order Information Specification

Customers shall ensure that the recipient information filled in during the order placement process is true, accurate, complete and valid, including the correct recipient name, effective contact information, complete and detailed delivery address and zip code. Incomplete, wrong or invalid address information may lead to failure of delivery, return of goods, logistics delay and other abnormal problems.
We will deliver the goods strictly in accordance with the delivery information confirmed by the user’s order. For any delivery abnormality caused by the user’s wrong filling of information, failure to modify the address in time, and inability to contact the recipient normally, we will follow the standard logistics processing rules, and the relevant abnormal consequences will be handled in accordance with international cross-border e-commerce industry norms. Customers can modify and perfect the order information in a timely manner before the goods are shipped to ensure the smooth completion of delivery.

7. Unsuccessful Delivery & Returned Shipment Rules

If the goods fail to be delivered successfully due to the customer’s personal reasons, including but not limited to long-term failure to sign for the goods, refusal to sign without reason, wrong address leading to undeliverable, and invalid contact information, resulting in the goods being returned by logistics or customs, we will follow the unified cross-border logistics processing standards. For the returned goods due to user personal reasons, the subsequent re-delivery and related processing will be implemented in accordance with the latest industry rules and platform specifications.
We will properly keep the returned and undelivered goods within the valid period, and verify the order information and logistics status with users. Customers can contact our customer service team through the official channel to confirm the subsequent processing scheme of the order, so as to solve the problem efficiently.

8. Transaction Currency Standard

All order settlement and related expense calculation of the website uniformly adopt USD (United States Dollar) as the only currency standard. All shipping-related service rules, expense standards and settlement behaviors are based on US dollars, ensuring the unity, accuracy and standardization of the whole transaction and logistics settlement link, and avoiding settlement errors and exchange rate difference risks caused by multi-currency conversion.

9. Customer Service & Consulting Support

If you have any questions about order processing progress, logistics delivery status, customs clearance rules, shipping exception handling, and policy interpretation, you can contact our professional customer service team through the Contact Us page on the official website at any time. Our customer service team provides long-term stable and professional logistics consulting and problem-solving services, responds to user demands efficiently, tracks abnormal order problems in real time, and provides full-process support for users’ shopping and delivery experience.

10. Policy Update & Interpretation Right

We reserve the right to adjust, optimize and update the content of this Shipping Policy according to the iteration of cross-border logistics industry rules, platform operation adjustment, policy supervision requirements and service upgrade plans. All updated policy terms will be publicly displayed on the official website and take effect immediately after publication. Users’ continued use of the website’s shopping and logistics services after the policy update means that they fully recognize and accept the latest policy content. All shipping services will be implemented in accordance with the latest official released terms to ensure the compliance and standardization of platform operation.