Terms of Use

These Terms of Use (“Terms”) govern your access to and usage of our official website, including all website functions, product browsing, order transactions, user interaction, and all related platform services. This formal agreement is established between the website operator and all users, visitors, and registered customers who access and use this website. By browsing this website, accessing any page content, placing orders, utilizing platform services, and staying on the website for any form of use behavior, you fully confirm that you have carefully read, thoroughly understood, and unconditionally agreed to abide by all terms and regulations listed in this document. If you do not accept any part of these Terms, you shall immediately stop accessing and using our website and related services.
These Terms of Use work together with our other official policies, including but not limited to Privacy Policy, Refund Policy, Shipping Policy, Customer Service Policy, and Terms of Purchase. All supplementary rules and service specifications published on the website are regarded as valid supplements to these Terms and have the same legal binding effect. All user behaviors on this platform shall comply with the unified standard of the above policy documents to ensure standardized, safe, and legitimate website operation and user usage.

1. Website & Service Overview

Our website is an official cross-border e-commerce platform dedicated to displaying and selling professional sleep wellness products, providing users with high-quality product display, independent browsing, online ordering, secure payment, global distribution, and complete after-sales supporting services. We commit to providing standardized, stable, and high-quality online shopping services for global users, and continuously optimize website functions, page experience, product systems, and service processes according to market demands and user feedback.
We reserve the right to carry out routine maintenance, technical upgrades, function iteration, page adjustment, content optimization, and service update on the website at any time according to operation needs and technical iteration rules. Such normal platform adjustments may cause temporary partial function suspension, page access fluctuation, or service interruption, which belong to normal operation and maintenance situations. We will try our best to reduce the impact on user experience during the adjustment process, and do not need to bear additional liability caused by routine technical maintenance and function upgrade.

2. User Eligibility & Usage Qualification

All users who access and use this website must be natural persons with full civil capacity and legal age in their respective regions. Minors, persons with limited civil capacity or no civil capacity are prohibited from using this website and all shopping services on their own. If you use this website and complete relevant transaction behaviors, you confirm that you have reached the legal age of use and have independent and legitimate ability to bear legal responsibilities for all your operation behaviors on the platform.
Users guarantee that all personal information, order information, and contact information submitted during the use of the website is true, accurate, valid, and complete. Any false information filling, information forgery, or information tampering behavior is prohibited. We have the right to verify user information at any time. If abnormal or false information is found, we reserve the right to restrict user access, cancel invalid orders, suspend service qualifications, and pursue corresponding legal responsibilities.

3. Acceptable Use Policy

Users shall abide by local laws, international network security regulations, cross-border e-commerce industry norms and public order and good customs during the use of the website. All user behaviors on the platform must be legal, compliant, and legitimate. Users are strictly prohibited from using this website to carry out any illegal, improper, or non-compliant behaviors, including but not limited to unauthorized intrusion into website systems, destruction of website technical functions, interference with normal platform operation, malicious attack on website servers, and acquisition of non-public data without official authorization.
Users shall not use the website for commercial speculation, malicious order brushing, false transactions, repeated malicious returns, illegal resale of platform products, improper commercial competition, information dissemination, and other behaviors that damage platform rights and interests and disrupt the normal shopping order. Any behavior that violates platform rules and usage specifications will be recorded by the system. We have the right to take restrictive measures such as account limitation, order cancellation, service suspension, and permanent access prohibition against violating users.

4. Intellectual Property Rights Protection

All intellectual property rights on this website are legally protected, including but not limited to website page design, layout structure, text copy, graphic pictures, product images, functional descriptions, brand slogans, logo design, and all original content displayed on the platform. All website content is independently designed, edited, sorted, and displayed by the platform, and all rights are reserved. Without our explicit written official authorization, no user or third party has the right to copy, reproduce, disseminate, modify, plagiarize, forward, commercially use, or secondary develop any website content in any form.
Users may only browse, view, and understand the website content for personal non-commercial shopping reference. Any unauthorized commercial use, content crawling, data capture, batch copying, and public dissemination behaviors constitute serious infringement of our intellectual property rights. We will strictly investigate and pursue all legal liabilities and economic losses caused by infringement behaviors in accordance with relevant laws and industry regulations.

5. User Behavior & Order Specification

When users browse products, place orders, and complete purchases on the website, they shall strictly abide by platform transaction rules and standardized operation processes. All order behaviors must be voluntary, true, and valid. Users shall not submit invalid orders, false orders, or malicious bulk orders that do not conform to normal consumption logic. We support users to purchase products normally according to personal use needs, and provide standardized logistics distribution, after-sales protection, and customer service support for all valid compliant orders.
In terms of transaction rules, the website uniformly uses USD (United States Dollar) as the only settlement currency for all pricing, payment, discount calculation, and refund settlement. We provide global free shipping services for all products on the site, with no order threshold and no additional freight charges. Meanwhile, we fully undertake all tariffs and cross-border customs clearance fees generated during transportation, and users do not need to bear any hidden extra costs.
All valid paid orders will be processed and shipped within 1 to 3 working days after payment confirmation, with a standard delivery cycle of 6 to 12 working days. We provide a 60-day return service for all products. After the returned goods pass verification, the refund will be completed within 5 to 10 working days and returned to the original payment channel in full. All service rules are consistent with the official published Terms of Purchase, Shipping Policy, and Refund Policy.

6. Third-Party Links & External Resources

The website may contain third-party links, external resource references, and third-party service interfaces generated in the normal operation process. These external links are only for user convenience and auxiliary browsing needs. We have no control over the content security, service quality, policy specifications, and operation status of third-party websites and external resources. The opening and use of all external links by users are at their own risk.
We do not assume any joint liability for any problems such as information errors, service abnormalities, property losses, and privacy leakage caused by users accessing third-party links. Users need to independently judge the security and compliance of external websites when jumping to third-party platforms. All behaviors on third-party platforms shall abide by the corresponding terms of service and privacy policies of the third party.

7. Website Disclaimer

We strictly control the authenticity, accuracy, and effectiveness of website product information, page content, and service rules, and maintain the normal and stable operation of the website through technical means and manual management. However, due to objective factors such as network environment changes, third-party technical failures, force majeure factors, and uncontrollable network risks, the website may have occasional problems such as page loading delay, information display deviation, and temporary service interruption. We will actively repair and optimize abnormal situations in a timely manner, but do not need to bear indirect losses, accidental losses, and derivative losses caused by objective uncontrollable factors.
We are not responsible for user losses caused by the following situations: user operation errors, incorrect information filling, failure to follow platform rules to use services, personal improper use of products, network environment abnormalities, force majeure events, and illegal use of website functions beyond the authorized scope. All risks arising from users’ improper operation and non-compliant use shall be borne by the users themselves.

8. User Privacy & Data Protection

We attach great importance to the protection of user personal privacy and data security, and all user information collected, stored, and used during website access and transaction process strictly complies with our official Privacy Policy. We only collect necessary user information required for transaction completion and service provision, and strictly keep confidential user private data, and will not sell, rent, or disclose user personal information to irrelevant third parties without user explicit authorization.
Users’ use of website services is deemed to agree to our information collection and usage rules stipulated in the Privacy Policy. Users can consult, query, and put forward correction and deletion demands for their personal information through the Contact Us page, and we will respond to user privacy demands in a timely manner in accordance with compliance standards.

9. Communication & Customer Service

All official consultation, feedback, after-sales docking, rights protection application, and business communication between users and the platform must be completed through the independent Contact Us page of the website. We provide long-term stable professional customer service support, respond to user questions and demands efficiently, and solve user problems in the whole process of browsing, ordering, logistics, and after-sales. Any off-site private contact and private transaction behavior is not recognized by the platform, and the platform does not bear any liability for risks arising from off-site transactions.

10. Terms Revision & Update

We reserve the exclusive right to revise, update, optimize, and supplement these Terms of Use according to platform operation adjustment, technical upgrade, industry rule iteration, legal compliance requirement update, and service optimization needs. All revised and updated terms will be publicly displayed on the official website page and take effect immediately after publication.
Users’ continued access to the website, browsing content, placing orders, and using platform services after the update of the terms means that they fully recognize, accept, and abide by the latest revised Terms of Use. It is the user’s independent responsibility to regularly check the latest official policy terms. We will not separately notify individual users of minor term adjustments.

11. Final Interpretation & Governing Rules

These Terms of Use, together with all auxiliary official policies published on the website, constitute the complete usage and transaction agreement between the platform and users. In case of any inconsistency between individual clauses of the terms and the latest service rules, the latest official published standard shall prevail. We reserve the final interpretation right of all terms of the website within the legal and compliant scope. All disputes and disagreements arising from website use and platform transactions shall be solved through friendly consultation between the two parties. If the consultation fails, they shall be handled in accordance with international e-commerce industry norms and relevant legal provisions.